Privacy Policy

Effective Date: September 5, 2025

This Privacy Policy explains how Ivy Heating and Air, Inc. (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website or services.

1. Information We Collect

We may collect the following information:

Contact details (e.g., name, phone number, email)
Communication preferences
Information submitted through forms or messaging tools
Device and usage data (e.g., IP address, browser type)

2. How We Use Your Information

We use your information to:

Provide and improve our services
Communicate with you, including sending promotional or transactional messages
Comply with legal requirements

3. SMS & Email Communications

By providing your contact information, you consent to receive automated and non-automated messages from Ivy Heating and Air, Inc.

Message frequency varies.
Message & data rates may apply.
You can opt out at any time by replying “STOP”.
To get help, reply “HELP” or contact us.

We do not sell or share your personal data with third parties for marketing purposes.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors find and use the site. This helps us see which pages and services are most useful and where the site can be improved. The information collected this way is aggregated and is not used to identify you personally. Most browsers let you refuse or delete cookies through their settings; doing so may affect how parts of the site function.

5. Service Providers

We use a small number of third-party providers to operate the website and respond to enquiries. Contact requests submitted through the forms on this site are delivered to us through our lead management provider, and our financing page displays a payment calculator hosted by our financing partner. These providers process information only as needed to deliver those features, and each maintains its own privacy policy governing the data it handles.

6. How Long We Keep Your Information

We keep the information you give us for as long as we need it to answer your enquiry, carry out the work you have asked for, and meet our record-keeping, tax, warranty, and legal obligations. When information is no longer needed for any of those purposes, we delete it or remove the details that identify you.

7. Data Security

We implement reasonable safeguards to protect your data. However, no method of transmission or storage is 100% secure.

8. Your Rights

You may request to access, correct, or delete your personal information by contacting us at ivyheatingandair@gmail.com .

9. California Privacy Rights

If you are a California resident, you may have the right to know what personal information we have collected about you, to request that we delete it, and to correct information that is inaccurate. We do not sell personal information, and we will not treat you differently for exercising any of these rights. To make a request, contact us using the details below; we may need to verify your identity before we act on it.

10. Children’s Privacy

Our services are directed at homeowners and businesses, not at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

For privacy-related questions or requests, contact us at:

Ivy Heating and Air, Inc.

Email: ivyheatingandair@gmail.com
Phone: (916) 256-7814